We are seeking a compassionate and driven Navigator to join our team and play a crucial role in helping individuals access the services they need. As a Navigator, you will be the first point of contact for clients who need assistance with social services, benefits, and other support programs. With a background in social services, nonprofit work, or case management, you will work closely with clients to guide them through the qualification process for various services. This role requires a hands-on, empathetic approach to ensuring clients are connected with the resources they need.

You will manage a caseload of 20-30 clients at a time, and while the role may involve some fieldwork, the majority of your time will be spent in the office, working in a collaborative and supportive environment with a team of like-minded individuals.

Key Responsibilities:

• Client Navigation & Support:

  • Serve as the first point of contact for clients referred by Intake Specialists, ensuring a warm, welcoming, and supportive environment.
  • Guide clients through the qualification process for social services such as food stamps, social security benefits, and other public assistance programs.
  • Meet clients at locations such as the DMV, social security offices, or other relevant institutions to provide one-on-one support and help them complete necessary paperwork or appointments.
  • Assist clients with gathering required documentation and submitting applications for services, ensuring all steps are followed for successful qualification.

• Client Caseload Management:

  • Manage a caseload of 20-30 clients at any given time, ensuring timely and efficient assistance to each individual.
  • Regularly check in with clients to ensure they are progressing toward qualifying for the services they need, providing guidance and encouragement throughout the process.
  • Follow up with clients as needed to ensure they attend appointments and complete necessary steps to remain on track for service qualification.

• Collaboration & Teamwork:

  • Work closely with the Eligibility Specialist and Case Manager to ensure clients are smoothly transitioned from the Navigator role to the next phase of support once they are qualified.
  • Maintain strong communication with colleagues to share updates on client progress and address any barriers or challenges clients may encounter.
  • Participate in team meetings and collaborate with other team members to continually improve the services provided.

• Fieldwork & Client Transportation:

  • Provide transportation to clients as needed, ensuring they can attend essential appointments and access services such as social security, food assistance, or government offices.
  • Offer in-person, hands-on assistance to clients who may face challenges navigating systems or completing required tasks on their own.

• Documentation & Reporting:

  • Maintain accurate and up-to-date records of client interactions, progress, and outcomes.
  • Document all steps taken with clients in a clear, professional manner to ensure proper handoff to the Eligibility Specialist or Case Manager.
  • Ensure compliance with all confidentiality and privacy regulations, especially regarding sensitive client information.

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Evelyn Johnson